100% Satisfaction Guaranteed
We stand behind every Crossbar Hockey product. If you're not completely satisfied, we'll make it right—no questions asked.
Our Promise to You
Every Crossbar Hockey product comes with our commitment to your complete satisfaction. We're not happy unless you're happy with your purchase.
What Our Guarantee Covers
Product Quality
If any product doesn't meet our high-quality standards or arrives damaged, we'll replace it immediately at no cost to you.
Performance
If our products don't perform as described or meet your expectations, we'll work with you to find a solution that makes you happy.
Durability
Our products are built to last. If you experience premature wear or failure under normal use, we'll make it right.
Satisfaction
Simply not happy with your purchase? Contact us and we'll find a way to resolve your concerns to your satisfaction.
Why We Offer This Guarantee
We're Confident in Our Products: We've put in the work to create exceptional hockey accessories. We know they'll perform, so we guarantee it.
We Value Your Trust: Building long-term relationships with our customers is more important than any single sale. Your trust matters to us.
We're Hockey Players Too: We understand the frustration of equipment that doesn't live up to expectations. We won't put our name on products that disappoint.
How to Contact Us
Since our products are sold through Amazon, you can utilize Amazon's excellent customer service system for returns and exchanges. Amazon's A-to-Z Guarantee protects your purchase.
Through Amazon
Step 1: Go to your Amazon order history and find your Crossbar Hockey purchase
Step 2: Click "Return or Replace Items" and follow the prompts
Step 3: Amazon will process your request quickly and efficiently
Additional Support: For questions beyond returns, you can also contact us through Amazon's messaging system by visiting our seller profile.
What Our Customers Say
"Great product and even better customer service. Had a minor issue with my order and they resolved it immediately through Amazon. Highly recommend!"
- Alex M., Youth Coach
"The quality speaks for itself, but knowing there's a solid guarantee behind it gives me confidence to recommend Crossbar to all my teammates."
- Ryan S., College Player
Frequently Asked Questions
How long do I have to return a product?
Amazon's return policy typically allows 30 days for most items. Check your specific order for exact return eligibility.
Do I need to pay return shipping?
If there's a defect or issue with the product, Amazon typically covers return shipping. Check Amazon's return policy for your specific situation.
What if I just don't like the product?
We want you to be completely satisfied. Amazon allows returns for most products even if you simply changed your mind. We'd also appreciate feedback so we can continue improving.
Can I exchange for a different product?
Yes! Through Amazon, you can return one item and order a different one. Amazon makes the exchange process simple and fast.
Shop with Confidence
Try Crossbar Hockey products risk-free. Your satisfaction is 100% guaranteed.
Shop Now on Amazon"Your complete satisfaction is our top priority. We're committed to providing not just great products, but great experiences for every hockey player who chooses Crossbar."
— The Crossbar Hockey Team